Terms of Service

Service and eligibility

CreditWatchGo provides company intelligence, corporate-event monitoring, trade-credit exposure tools, alerts and workflows. You confirm that you use it for business purposes and can bind the organisation named on the account.

Trial, plans and VAT

New organisations receive a 30-day free trial. Monthly plans are Starter at £39 for up to 25 monitored companies, Professional at £79 for up to 100, and Business at £149 for up to 500. Enterprise covers 1,000 or more companies or custom requirements and is quoted separately.

FinanceGo Limited does not currently add VAT to the prices shown. If tax treatment changes, applicable tax will be shown before purchase. Limits and features shown at checkout form part of the order.

Billing, renewal and cancellation

Paid subscriptions are billed in advance through Stripe and renew monthly until cancelled. Where checkout carries the unused part of a trial into Stripe, billing begins when that trial ends; otherwise checkout shows the billing date before confirmation.

Manage or cancel through the Stripe customer portal from Billing. Cancellation normally takes effect at the paid period end. Failed payment may cause a grace period, restricted access or suspension. Fees already charged are non-refundable except where an order, law or written agreement says otherwise.

Accounts and acceptable use

Keep credentials confidential and report suspected misuse. Do not gain unauthorised access, disrupt the service, introduce malicious code, scrape at excessive rates, resell access without agreement, use data unlawfully, or make unlawful discriminatory decisions about individuals.

Customer data, confidentiality and IP

Your organisation retains rights in data it enters and permits FinanceGo Limited to host, process and back it up to provide and secure the service. Each party must protect the other’s confidential information.

FinanceGo Limited and its licensors retain rights in the service, software, design and documentation. Official records remain attributable to their sources. You may use reports internally for legitimate business decisions, but may not copy or commercialise the service without permission.

Information quality and decisions

Public records can be delayed, incomplete or corrected. Alerts and indicators are for review; they are not a credit guarantee, credit rating or prediction of insolvency. Verify important information at the cited source. You remain responsible for commercial decisions.

Availability, liability and termination

We aim to operate with reasonable skill and care but do not promise uninterrupted availability. We may suspend access for security, law, non-payment or material misuse.

Nothing excludes liability that cannot lawfully be excluded. Subject to that, neither party is liable for indirect or consequential loss and FinanceGo Limited’s total liability in a 12-month period is limited to fees paid or payable for that period, unless a written order says otherwise.

Either party may terminate for an unremedied material breach, insolvency or serious unlawful use. These terms are governed by Scots law and disputes are subject to the courts of Scotland.

Contact and changes

Questions and notices can be sent to support@creditwatchgo.com or the registered office.

We will give reasonable notice of a material change affecting an active paid subscription.